Shipping policy

Processing time

Most PAYRESPECTS pieces are made to order. Custom embroidery is digitized and stitched in-house through our production partners, and orders typically leave our shop in 2–3 business days.

Bulk and team orders are quoted individually — your confirmed ship date is on your order confirmation.

Personalized items begin production once artwork is approved. If we need a proof or a clarification from you, the clock starts when you reply. Changes to personalization can be made until production begins, so email us right away if something needs to change.

Domestic shipping (United States)

Free standard shipping on all US orders, via USPS Ground Advantage. Typical transit is 5–8 business days after your order ships.

Processing and transit are separate. A typical US order arrives roughly 7–11 business days after it is placed.

International shipping

We ship to 27 countries including Canada, the United Kingdom, Australia, and most of the EU. International orders ship via USPS or DHL Express, with live carrier rates calculated at checkout. Transit time varies by destination and customs clearance.

Import duties, taxes and brokerage fees are not included in your order total and are not collected by us. They are set by your country's customs authority and are payable by you on delivery. Carriers may also charge a brokerage or handling fee. Please check your local thresholds before ordering — we cannot estimate these charges, and we cannot refund an order refused at customs.

Tracking

You will receive a tracking number by email as soon as your order ships. If tracking has not updated within 5 business days of that email, contact us at shop@payrespectsmerch.com and we will chase the carrier.

Lost, delayed and damaged parcels

If your parcel is lost in transit or arrives damaged, contact us at shop@payrespectsmerch.com within 30 days of the expected delivery date and we will make it right — usually by remaking your order, or by refunding it if you would prefer.

Carrier delays are outside our control and are not grounds for a refund of the order itself.

Address accuracy

Please double-check your shipping address at checkout. We are not able to reroute a parcel once it has shipped. Orders returned to us because of an incorrect address can be reshipped at your cost.

Questions

shop@payrespectsmerch.com