Refund policy

Custom and made-to-order items

Most of what we make is custom: your logo, your text, your thread colors, built to your order after you approve a proof. Because of that, custom and made-to-order items are final sale once production has started — we can't resell a hat with someone else's name embroidered on it.

That said, if something on our end went wrong, we'll fix it. We will remake or refund your order, free of charge, if:

• The item arrives defective (stitching pulled, seams failed, materials damaged in production)
• The item has a misprint or mis-embroidery that doesn't match your approved proof
• You received the wrong size or wrong item from what you ordered

To request a remake or refund, email shop@payrespectsmerch.com within 14 days of delivery with a photo of the issue and your order number. We'll get back to you within one business day with next steps — a remake, a refund, or both, depending on what's practical for the specific issue.

Stock (non-custom) items

For items that are not personalized or made-to-order — ready-to-ship stock designs — we accept returns within 14 days of delivery if the item is unworn, unwashed, and in its original condition. Email shop@payrespectsmerch.com with your order number to start a return; return shipping is the buyer's responsibility unless the return is due to our error.

What we need from you

To process any refund or remake request quickly: your order number, a clear photo of the issue, and (for wrong-size claims) confirmation of the size you ordered vs. the size received. We can't process a defect claim without a photo — it's how we catch it with our production vendor too.